Tech Support

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Trouble Shooting

Windows Vista

Problem: Acrobat 7.0 does not work with Vista
Solution: Do not upgrade. Use the original 7.01 version.

Problem: Cannot connect to the home wireless network set 'hidden' (SSID Broadcast)
Solution: Click on 'Connect even if the network is not broadcasting' under Wireless (Network) properties (<Wireless Network Connection Status<Netwrok andf Sharing Center).

Problem: Windows has slowed down and error messages appear when shut down.
Solution: Clean up the Registry, suing the following free registry cleaner program.
                Free Registry Cleaner for Vista
Problem: Need a VLK (volume license key)
Solution: Contact the system admin to locate a KMS (Key Management Service) server on campus or
                visit the following site.
                VLK Product Key
Microsoft Office

Problem: Cannot read document created with Microsoft Office 2007
Solution: Download the following patch.

Problem: 'Microsoft Office Word has stopped' message at exit with Office 2007 on Windows Vista
Solution:  1. Click on the Start button and type "regedit" in the start search box and press Enter.
                 2. Navigate in regedit to HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Word\Data
                 3. Right click on the Data folder and delete it.

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